Shipping policy

Last updated: 10 November 2026

We currently deliver to UK addresses. The delivery options available for your order are shown at checkout.

Production time

Most products are made or personalised to order. Our normal production time is 1–2 working days before dispatch. Working days are Monday to Friday, excluding UK bank holidays. Production can take longer for unusually complex, high-volume or custom orders; if so, we will contact you.

Standard UK delivery

Standard UK delivery is free and is normally sent using Royal Mail Tracked 48. Delivery normally takes 2–4 working days after dispatch.

Express UK delivery

Express UK delivery is available for the price shown at checkout and is normally sent using Royal Mail Tracked 24. Delivery normally takes 1–2 working days after dispatch.

Express provides faster postage after dispatch. We try to prioritise Express orders in production, but this is not guaranteed and the normal 1–2 working day production time can still apply unless we expressly agree otherwise.

Tracking and delivery estimates

Where tracking is available, we will send tracking details after dispatch. Delivery dates shown on the website or at checkout are estimates and are not guaranteed unless we confirm a guaranteed date in writing. Carrier delays, severe weather, public holidays and other events outside our reasonable control can affect delivery.

Delivery address

Please check the delivery address carefully before ordering. Contact us immediately if it needs changing. We cannot guarantee an address can be changed after production or dispatch, and you may be responsible for additional delivery costs caused by an incorrect or incomplete address.

Delayed, lost or damaged parcels

If a parcel has not arrived within the expected timeframe, check the tracking information and then contact us at hello@hotdotlaser.com with your order number. We will investigate with the carrier and provide the remedy required by law.

If a parcel or item arrives damaged, contact us as soon as reasonably possible and keep the packaging. Photographs of the parcel, packaging and damage may help us resolve the issue. This does not affect your statutory rights.

Contact

Email: hello@hotdotlaser.com

Telephone: 07773 006700