Terms of service

Last updated: 10 November 2026

These terms apply when you use our website or order products from Hot Dot Laser. Please read them before placing an order. Nothing in these terms limits your statutory rights as a consumer.

About us

Hot Dot Laser is a trading name of HOTDOT LTD, a private limited company registered in England and Wales under company number 08706279. Our registered office is 42 Auster Road, York, YO30 4XA. Our VAT registration number is GB237237996.

Products and personalisation

Product descriptions and images are provided to help you choose. Colours and appearance can vary between screens, and natural materials such as wood, slate, leather and stone may vary in grain, colour, texture and markings. These natural variations are not faults.

Personalisation previews are approximate visual guides. Final engraving size, positioning, colour and appearance may vary slightly because of product shape, material, wording length and the engraving process. A preview is not a production proof unless we expressly say otherwise.

You are responsible for checking all personalisation information before ordering, including spelling, capitalisation, punctuation, dates, positioning, selected options and uploaded artwork. We reproduce the information supplied and are not responsible for errors in customer-submitted details.

We may refuse or cancel an order containing content that is unlawful, abusive, discriminatory, infringes another person’s rights, or cannot reasonably be produced. If we cancel for one of these reasons before supplying the product, we will refund the amount paid for the affected item.

Customer artwork

By uploading artwork, logos, photographs or other content, you confirm that you own the content or have permission to use it and authorise us to reproduce it only as needed to make and administer your order. You are responsible for claims arising from content you were not entitled to use.

Orders and contract formation

The website allows you to review and correct information before submitting an order. After ordering, you will receive an acknowledgement by email. Our acceptance of your order, and the contract between us, occurs when we begin production or send a dispatch confirmation, whichever happens first.

If we cannot accept an order, for example because a product is unavailable, payment could not be authorised, delivery restrictions apply, or there is an obvious pricing or description error, we will tell you and refund any payment taken for that order.

Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and available services are shown at checkout before payment. Payment is taken through the payment methods offered at checkout. You must provide accurate billing, delivery and contact information.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. We can cancel an order for a full refund if production has not begun. Once production starts, personalised or made-to-order products cannot be cancelled for a change of mind. Non-personalised products may be cancelled and returned as explained in our Return and refund policy.

Production and delivery

Our normal production time is 1–2 working days before dispatch. Delivery time begins after dispatch. Standard UK delivery normally takes 2–4 working days after dispatch using Royal Mail Tracked 48. Express UK delivery normally takes 1–2 working days after dispatch using Royal Mail Tracked 24.

Express is a faster postage service, not a guaranteed same-day production service. We try to prioritise Express orders, but the normal production time can still apply unless we expressly agree otherwise. Delivery dates are estimates unless we confirm a guaranteed date in writing.

You are responsible for supplying a complete and accurate delivery address. Risk in the goods passes to you when the goods are delivered to you or to a person you identify to receive them. Please see our Shipping policy for further details.

Returns and faulty goods

Our Return and refund policy explains cancellation rights, return costs, refunds and the special position of personalised goods. We are under a legal duty to supply goods that are as described, fit for purpose and of satisfactory quality. Nothing in these terms excludes those rights.

Website use and intellectual property

The website and its original text, graphics, product photography, designs, code, branding and other content are owned by or licensed to HOTDOT LTD and are protected by intellectual property laws. You may use the website for personal shopping and may not copy, reproduce, exploit or misuse its content without permission, except where the law allows.

You must not interfere with the website, introduce malicious code, attempt unauthorised access, or use the site for unlawful purposes.

Our responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for business losses where you are purchasing as a consumer.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control. If such an event significantly delays your order, we will contact you where reasonably possible and take steps to minimise the effect. Your legal rights concerning delayed delivery remain unaffected.

Complaints

If you have a complaint, contact us at hello@hotdotlaser.com or 07773 006700 and include your order number and a clear description of the issue. We will review the matter and try to resolve it fairly and promptly.

Law and changes to these terms

These terms are governed by the law of England and Wales. If you live elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law.

We may update these terms from time to time. The terms in force when your order is placed will apply to that order.

Contact

HOTDOT LTD trading as Hot Dot Laser

42 Auster Road, York, YO30 4XA

Email: hello@hotdotlaser.com

Telephone: 07773 006700